gvaji Terms & Conditions

These terms and conditions ("Terms") govern the use of the gvaji platform and all related services. gvaji is an online gaming and betting platform designed for players in Bangladesh.

When you create an account, log in, or use any service on gvaji, you agree to abide by these Terms, our Privacy Policy and our Responsible Gaming Policy. Together, these documents form the complete legal agreement between you and gvaji.

If you disagree with any part of these Terms, please stop using the platform. The Terms are written in Bengali and have been prepared with the convenience of players in Bangladesh in mind.

To use the gvaji platform, you must meet the following eligibility criteria:

• You must be at least 21 years old. This platform is only for those aged 21 or above.
• You must be a legally competent individual with the right to make your own decisions.
• You must not reside in a jurisdiction where online gaming is completely prohibited.
• You must use your own account and must not play on behalf of anyone else.

Use of the platform by minors (under 21) is strictly prohibited. If any person is identified as a minor, their account will be closed immediately and any deposited funds will be returned.

3.1 Creating an Account

Each person may create only one account. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud. When creating an account, you must provide accurate and truthful information, including:

• Full legal name
• Active mobile number
• Correct date of birth
• Personal email address (if available)

3.2 Account Security

You are solely responsible for keeping your account login details (username and password) secure. If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. gvaji will never ask for your login details via email or chat.

3.3 Account Verification (KYC)

As part of the Know Your Customer process, gvaji may request the following documents:

• Copy of National ID (NID) or passport
• Proof of mobile wallet account ownership
• Any government-issued document for address verification

gvaji reserves the right to suspend an account and withhold withdrawals in the event of failure to verify documents or submission of false documents.

4.1 Deposit Rules

The following methods are currently supported for depositing funds at gvaji: bKash, Nagad, Rocket, Upay. Funds sent via any other method will not be accepted and gvaji will not be held liable for them.

The minimum deposit amount is ৳200 for each method. Deposited funds are generally credited to the account instantly. If there is any delay, please contact support.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals will only be made to the same mobile wallet used for the deposit.

The following conditions must be met before a withdrawal:

• The account must be fully verified.
• The wagering requirement on any active bonus must be completed.
• The deposit source and withdrawal method must be the same wallet.
• There must be no ongoing investigation or suspension on the account.

4.3 Transaction Cancellation

gvaji reserves the right to hold and investigate any deposit or withdrawal in cases of suspicious transactions or fraudulent activity.

5.1 Welcome Bonus

gvaji offers new members a 120% bonus up to ৳15,000 on their first deposit. For example, a deposit of ৳1,000 earns a bonus of ৳1,200, giving a total balance of ৳2,200.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. Note that wagering applies only to the bonus amount, not the deposit amount. For example, a ৳1,200 bonus × 15 = ৳18,000 in wagers must be placed before winnings from the bonus become withdrawable.

5.3 General Bonus Terms

• Each bonus offer can be used only once.
• There may be a specific time limit to complete the bonus terms, which will be stated in the details of each offer.
• Playing restricted games using a bonus may result in the bonus being cancelled.
• gvaji reserves the right to modify or cancel any bonus offer.
• In the event of bonus fraud, all bonuses and associated winnings will be forfeited.

gvaji uses SSL encryption and certified game software to ensure fair play. All games available on the platform are provided by recognised providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others.

The following rules must be followed when gaming:

• Game outcomes are determined by an RNG (Random Number Generator) and are not predetermined.
• If a game session is interrupted due to a technical error, gvaji reserves the right to void that round.
• Any winnings obtained by exploiting a software error will be considered void.
• The use of any automated betting software or bots is prohibited.

The following activities are strictly prohibited on the gvaji platform:

• Multiple Accounts: A single person holding more than one account is prohibited.
• Bonus Abuse: Following abnormal betting patterns to meet bonus requirements is prohibited.
• Collusion: Attempting to influence game outcomes by colluding with other players is prohibited.
• Money Laundering: Using the platform for the purpose of illegal money laundering is strictly prohibited and punishable by law.
• Hacking: Any attempt to breach the platform's security systems is prohibited.
• Identity Theft: Operating an account using another person's information or identity is prohibited.
• Use of Bots: Using automated betting software or scripts is prohibited.

If any of the above prohibited activities are detected, gvaji reserves the right to immediately close the account, forfeit all balances, and take legal action if necessary.

8.1 Closure by gvaji

gvaji reserves the right to suspend or permanently close any account for the following reasons:

• Breach of any provision of these Terms.
• Providing false information or committing identity fraud.
• Detection of suspicious or fraudulent activity.
• Failure to complete age verification.
• To fulfil a legal obligation.

8.2 Closure by the Player

You may close your account at any time by contacting our support team. You will be given the opportunity to withdraw your balance before the account is closed, unless it has been forfeited due to a breach of these Terms.

As part of responsible gaming, you may also request self-exclusion. Visit our Responsible Gaming page to learn more.

gvaji provides its services on an "as is" basis. gvaji accepts no liability for the following in connection with use of the platform:

• Interruption to a game session caused by internet connectivity issues or disruptions.
• Loss caused by the failure of third-party software or services.
• Any loss arising from user negligence or incorrect information.
• Loss resulting from cyber attacks or unforeseen technical failures.

In any circumstance, gvaji's maximum liability shall be limited to the balance of the relevant account.

gvaji is committed to protecting your personal information. Details of how your information is collected, stored, and used are set out in our Privacy Policy.

We use SSL encryption to keep your transactions and personal information secure. Your information is not sold to third parties. However, necessary information may be shared with regulatory authorities as part of legal obligations.

gvaji reserves the right to modify these Terms at any time. For significant changes, we will endeavour to post a notice on the platform. However, continued use of the platform after any change will be considered acceptance of the new Terms.

For this reason, we recommend that you visit this page regularly and stay up to date with any changes. The date of the most recent update to the Terms is always shown at the top of the page.

If a dispute arises between gvaji and any player, please contact our support team first. We aim to resolve all complaints fairly and promptly.

Our support team is available 24/7 and provides assistance in both Bengali and English. To get in touch:

• Live Chat: Connect directly via live chat from any page on the platform.
• Email: [email protected]

When submitting a complaint, please provide your account details, the relevant transaction information, and a detailed description of the issue so we can resolve it quickly.